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| Written by Jono Cono Jack Astors in Kanata Centrum was a spur of the moment decision for M and myself on Valentines day. When we arrived it was very busy apparently because of some concert. We were told the wait was going to be an hour which we didn’t mind. We grabbed their pager and told them we would just wait at the bar. We ordered a couple of beers and stood around until a couple seats freed up at the bar. We continued sitting at the bar, having drinks and enjoying each others company. We noticed that the long line of people ahead of us had cleared out and yet our pager still hadn’t lit up.
M went to go talk to the hostess to see what the hold-up was. It turned out they thought we were just going to eat at the bar and had scratched our name off the list. They promptly seated us in a booth and a manager with the initials J.M. came over and offered us either a free drink or appetizer which they would deduct from our bill as an apology. We agreed that would be fine and didn’t push the issue, we were both having a good time at the bar anyhow.
M and I ordered their Valentine special which was delicious, just tasty as could be. We also had their Frozen Raspberry Twister which went down smoothly. At the end they brought us our bill and we noticed there were no deductions as per the manager. On a matter of principle we were disappointed. When it comes to customer service it bodes well to do what you say you’re going to do. The manager should have taken the time to ensure either that the bill was adjusted accordingly or that our waitress had taken care of it. Neither was done and we paid our bill in full which we would have done anyhow, no worries there.
Empty promises aside our meal was good, our waitress was nice and we had a good time. I would still eat there again although I certainly wouldn’t put any stock in what J.M. has to say.
