Category: 
| Written by Jono Cono Last night we decided to order from Pizza hut for dinner as we had received a flyer from them with a $5 off coupon. We ended up ordering a panormous pizza as it was a good deal along with some garlic bread sticks with cheese. The total was to be $21.86 and they advised that it would take around 40 minutes to arrive. I advised them at this time that I would be paying via debit on delivery and they told me that was fine and there would be additional $1.00 charge for that service.
40 minutes came and went and at around an hour I called back to make sure our order hadn’t been forgotten or overlooked. I was told that the driver was out with the pizza and it should arrive any minute. It was another half hour before the pizza arrived just shy of being cold. I then found out that they had marked method of payment as cash on the receipt and the driver hadn’t brought his debit machine with him. He left the food and advised he’d be back in half an hour.
The driver finally arrived two and a half hours later at 10:30 PM at night with his debit machine. To make matters worse it turned out the charge for debit on delivery was $1.50 not $1.00. Obviously not a big deal but it just made it seem like no one seems to know what’s going on at Pizza Hut.
Overall it wasn’t a great experience and I probably won’t end up ordering from them again. I’m not sure if this is common service for them but I would hope not.
